SUBMISSION OF A CONCERN FORM TO THE UNIVERSITY  

If student rights are violated or students have another complaint about university personnel, lecturers, students, etc., International European University has a procedure for submitting concern forms to solve similar situations. 

The university administration assures that IEU takes all the complaints seriously as well as consider them comprehensively and reasonably.   

We realize that concern submission can be stressful for students, especially when it is referred to University personnel or lecturers. If you need advice before submitting a concern, please address a group supervisor or vice-rector of the university or send a completed concern form to e-mail: .     

This procedure for submitting and considering concerns requires students to identify themselves in order to conduct an investigation and solve a conflict. However, sometimes students want to provide information anonymously. In this case, they can fill out the concern form without specifying their personal data. 

PROCEDURE FOR SUBMITTING CONCERNS BY STUDENTS  

Step 1: Solution of the problem at the local level

Before submitting an official concern, try to talk to the supervisor of your group or the director of the education and research institute. If you feel uncomfortable raising the issue among these people, you can discuss your problem with the vice-rector or rector of the University. We believe that a lot of matters can be solved easily and rapidly by informing somebody of your problem.    

Step 2: Official solution of the issue 

If you are unsatisfied with the conversation with University’s responsible persons mentioned in Step 1 or if your concern is so serious that you cannot help but officially inform of it, please fill out and submit an official concern form within 15 days from the date of the problem.   

After submitting an official concern form, one will appoint a responsible person to consider and check your complaint. The responsible person will provide the inspection results within 7 days from the date of receiving your concern form. If your complaint is true-to-fact and subject to solution, the responsible person will conduct an investigation. All participants mentioned in the concern form will receive a copy of your information and will be offered to give response.  

Your complaint and any responses will be considered by a designated person (rector or vice-rector of the University). The designated person will make a decision about your concern and offer a protection method if necessary. You will obtain the decision on your complaint.    

Step 3:  Appeal

If you are unsatisfied with the concern decision of the designated person, you can submit a request for reconsideration of the decision within 14 days from the date of receiving the decision on the following grounds: 

- procedural violations taking place during official consideration of the concern;

- the decision is unreasonable, as none intelligent person could make such a decision in the context of available evidence; 

- availability of new evidence that substantially affects the concern results and that has not been provided at the earlier stage for valid reasons.  

If your request for reconsideration of the decision is accepted, another designated person will consider it and make a decision: to support or decline your request.  

The final decision about consideration of the concern will be sent to your e-mail.